Terms and Conditions

Please read these terms carefully before using our services

Key Definitions

Company/We/Us/Our:

Clearzone Trading Ltd (HE 469160), registered in Cyprus with its principal place of business at Troias, 2A Kaimakli, 1036, Nicosia, Cyprus.

Services:

Payment processing and collection services provided by the Company.

User/You/Your:

Any person or entity using our Services.

Merchant:

Any business entity for whom we process payments under an agency agreement.

Payment Methods:

The various methods through which payments can be made, including credit cards, CashToCode, eSecure Voucher, and Neosurf.

1. Introduction

These terms and conditions ("Terms") govern your use of payment processing services provided by us. By using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not use our services.

2. Agency Relationship

Clearzone Trading Ltd operates as a payment agency under agreements with various merchants. When you make a payment through our platform:

  • We act as a payment collection agent for merchants
  • Your contractual relationship for the service or product is with the merchant, not with us
  • The merchant's terms and conditions govern the provision of the service or product
  • We are not responsible for the delivery or quality of the merchant's services or products
  • Any service delivery issues should be addressed directly with the merchant

3. Service Description

We provide payment processing services that enable you to make payments to merchants using various payment methods, including:

  • Credit card payments
  • CashToCode
  • eSecure Voucher
  • Neosurf

4. User Obligations

You agree to:

  • Provide accurate and complete information when using our services
  • Use the services only for lawful purposes
  • Not attempt to circumvent our security measures
  • Not use the services for money laundering or other illegal activities
  • Comply with all applicable laws and regulations

5. Fees and Charges

Our fees are incorporated into the payment amount shown to you before you confirm the transaction. All fees are non-refundable unless required by law.

6. Refunds and Disputes

Refund policies are set by the merchants. However:

  • We will assist in processing approved refunds
  • Disputes must be submitted through our dispute resolution process
  • We reserve the right to hold funds pending dispute resolution

7. Liability

To the extent permitted by law:

  • We are not liable for merchant services or products
  • Our liability is limited to the amount of fees we received for the transaction in question
  • We are not liable for indirect or consequential losses

8. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing.

9. Termination

We may terminate or suspend access to our services immediately, without prior notice, for any reason including breach of these Terms.

10. Governing Law

These Terms are governed by Cyprus law. Any disputes shall be subject to the exclusive jurisdiction of the Cyprus courts.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting an updated version on our website.

12. Contact Information

For questions about these Terms, please contact us via:

  • Our contact form at clearzone.net/contact
  • Phone: (+357) 22032116
  • Address: Troias, 2A Kaimakli, 1036, Nicosia, Cyprus

Version: 1.0.0
Last updated: 31/03/2025